"I bought it believing in the catalog..." New GV80, controversy over the second-row controller that disappeared without a word
The Genesis GV80 second-row center console specifications, which began full-scale sales last October, have been changed, causing controversy. This is because the center console controller applied to the Genesis GV80 6-seater model was deleted from the actual shipped model, unlike the initial catalog image.
Genesis GV80 is operated in 5-seater, 6-seater, and 7-seater specifications. Among these, the 6-seater model features an enhanced sense of luxury by applying second-row independent seats and a second-row fixed center console. In particular, the controller mounted on the fixed center console is considered one of the key specifications of the 6-seater model due to its convenience and luxury.
In fact, at the time of pre-order, a controller was applied to the second row image of the Genesis GV80 catalog. However, the 2-row integrated controller was deleted from the GV80 6-seater model that was actually shipped. This problem, which was identified in the GV80 club, is quickly spreading online.
This wasn't the only absurd thing. The owner of the car who confirmed the problem contacted the customer service center and was told that the integrated controller is applied to vehicles with rear-seat entertainment options added. However, the controller was not applied to the vehicle of the owner who added a rear-seat entertainment system.
As a result of the car owner checking again over the phone, it was confirmed that it is normal for the facelift model to not have a controller even if the second row entertainment specifications are added. The borrower's confusion grew due to the customer center's uncertain response.
Currently, the second row image of the Genesis GV80 facelift model has been replaced with an image with the controller removed. In addition, it was confirmed that the facelift model had the second-row center console controller removed, and that function was replaced with a touch display, remote control, and 5 years of streaming service.
The problem is the deception of car owners who believed in the catalog image and purchased it at the time of pre-contract. This is because car owners who make a pre-contract check the manufacturer's catalog images and specifications before seeing the actual car, and then trust these and purchase the car.
Meanwhile, netizens who encountered the issue said, “It’s really disappointing to see the issues that come up these days,” “This doesn’t seem to be the case,” and “This doesn’t seem like an issue that can just be overlooked.” There was a reaction like this.